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Business Customers: The Highest Value Segment for Utilities

When I hear someone say that “My utility represents over 1 million customers”, I often think to myself “more like 1.1 million.” It’s not just because I’m a stickler for numbers (which I am) but because of who those extra 100,000 customers represent: business customers.   For most utilities, residential customers make up ~90% of their
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Aerial view of downtown buildings