Resources

Insights and best practices at your fingertips.

Getting to ‘Yes’ with Municipalities, Universities, Schools, and Hospitals

Untapped opportunities to support energy decision making.

Business Customers
+1
Voice of the Customer Survey
Bridging the Gap: Stepping into Non-Residential Customer’s Shoes

Results from our latest primary research with the MUSH sector.

Business Customers
Quartz Article: Why Some US Electric Utilities are Experimenting with Flat-rate Pricing

New subscription billing models help accelerate a more efficient, greener grid.

Customer Engagement
+1
B Corp / Sustainability
The LMI Toolbox: Boosting Engagement, Savings, and Satisfaction for This Vulnerable Segment

Boost engagement, savings, and satisfaction for LMI customers.

LMI Customers
Segmenting for Success: How Utilities Can Better Engage 5 Underserved Non-residential Customer Types

Personalization is the key to engaging your business customers.

Business Customers
Why Are LMI Customers Missing Out?

Enable LMI customers to take advantage of your programs and services.

LMI Customers
2021 CS Week Session: Reaching LMI Customers at Every Stage of the Customer Journey

Learn about Mississippi Power's holistic LMI approach

LMI Customers
Digital Customer Activation with Plus

Meet every customer where they are with relevant offers.

Customer Engagement
Video: Plus

Activate your customers through personalized bundled offers delivered through a single digital experience.

Customer Engagement
Digital Customer Experience Solution

Engage customers in the personalized way they expect.

Customer Engagement

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment