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Unlocking Modern LMI Customer Engagement

This post was originally published on EnergySavvy’s website. EnergySavvy is now Uplight. Many utilities today are looking to better serve their LMI customers with expanded programs and initiatives, but this customer segment can be more challenging to reach than others. They prefer to engage in high-cost channels such as the call center rather than online,
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By Crystal Leaver on January 10, 2019

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