Uplight recently conducted a survey of 1,000 utility customers in the U.S., finding that most wanted more from their utility, including a more personalized and better digital customer experience. We also found that 39% of customers don’t view their utility as a trusted resource for information about saving energy, and most customers are aware of rebates and offers, but aren’t acting on them.
As a utility, how can you be top of mind for your customers and help customers take the best actions to save energy and money?
Learn five actions you can take to improve the customer experience and boost satisfaction, participation, and revenue with Devren Hobbs, General Manager for Uplight’s Engage Product Line.
Interested in learning more? Check out our Customer Research page.