Virtual Working Group
Tue April 13th, 2021 @ 11:00am - 11:45am MT
Working Group: A Connected Digital Customer Experience - Engaging Energy Customers in a New Way
Energy customers are becoming an even more critical piece of the jigsaw as the energy industry drives to hit ambitious decarbonization goals.
Today, utilities need offers that are easy to access, meet customers’ unique needs, and help support their energy decision-making processes. On top of that, they need to provide a seamless, consistent journey across touchpoints and experiences.
Join your utility peers and Uplight experts for a working group to explore how utilities can engage customers in a whole new way. Together, we’ll examine how utilities can tap into an agile approach to product design to learn quickly, iterate, and incrementally improve the customer experience over time. As a group, we’ll explore tangible opportunities to apply these initiatives and practices to your program development and customer experience initiatives.
Uplight Working Groups are interactive discussions for Uplight utility partners, facilitated by the Uplight team. Participation is limited to enable an interactive discussion. Use of a webcam is required.
Product Design Lead, Activate Product Line
Senior Behavioral Scientist