Resources

Insights and best practices at your fingertips.

Customer-Centric by Design: Applying Research to the Business Customer Experience

Customer-Centric by Design: Applying Research to the Business Customer Experience

Customer Engagement
+1
Customer Research
The Climate Disconnect: Uplight’s Voice of the Energy Customer Report 2024

The Climate Disconnect: Uplight's Voice of the Energy Customer Report 2024

Customer Research
Making the Switch: Customer Journeys to Home Electrification

Making the Switch: Customer Journeys to Home Electrification

Customer Engagement
+1
Customer Research
Mastering Home Electrification: Barriers and Opportunities

Discover actionable strategies for overcoming hurdles in home electrification.

Energy Efficiency
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Customer Research
Charged Up & Ready to Roll: A Study of Residential EV Charging Behavior in a TOU Program

Optimizing EV charging for sustainable grid management.

Electric Vehicles
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Customer Research
Unlocking Load Flexibility Potential: The Power of Understanding Customer Knowledge, Barriers & Experiences to Drive Enrollment

Build customer awareness, inspire confidence that customers can succeed, and motivate them to take action.

Demand Management
+1
Customer Research
Applying a Behavioral Science Lens to Time of Use Rates

Deliver a best-in-class rates experience that drives the customer participation.

Customer Research
+1
Rates Engagement
Product Design in Action: Rate Education, Adoption, and Enrollment

Learn how you can deliver a best-in-class customer experience that drives customer awareness, participation, and retention.

Customer Research
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Rates Engagement
Unlocking Load Flexibility Potential: Understanding Customer Knowledge, Barriers, and Experiences

Uncover seven key takeaways for utilities to unlock the full potential of load flexibility.

Demand Management
+1
Customer Research
Fourth Annual Uplight Voice of the Energy Customer Research: Is the Engagement Gap Increasing?

Leverage our findings to close the engagement gap to engage and translate energy customer satisfaction into action.

Customer Research

From the Blog

2019 was the coming of age for Orchestrated Energy
5 Takeaways from Accenture’s Research on Personalization
Climate Change, Scaling Clean Energy, and Customer Empowerment