Multichannel Next Best Action
Make energy-specific recommendations across programs, channels, and offers—creating a consistent customer experience.Learn More
You only have 8 to 12 minutes with your customers per year... you need every second to count. (Accenture, 2016)
What We Deliver
Deliver the personalized, consistent customer experience that customers have come to expect.
Improve customer satisfaction
Move from energy provider to trusted energy advisor by delivering the right offer to the right customer through the right channel at the right time. Uplight’s Personalization solution resulted in a:
Reduce cost to serve
Decrease call center costs and increase arrears collections by getting to know your customer’s wants and needs—providing the most relevant recommendations.
Achieve your program goals
Increase program enrollments, savings, and earnings by understanding what motivates each customer to take action.
Any system, any channel
Connect the customer experience across all systems and channels, including Uplight applications, contact center, CRM, email campaigns, web, mobile, and more.
Not another big IT project
Uplight’s personalization solution can be implemented in a matter of months, so you can see results right away.
National Grid Expands Personalization Pilot
National Grid achieved an average of 53% increase in LMI program enrollment through the call center piloting Uplight’s Multichannel Next Best Action. As a result, National Grid has expanded the personalization solution to reach their entire US customer base of 6.6 million.Learn More
From the Blog
Industry InsightsNew Customer Research In: Personalization Pays Off
Industry InsightsThe 1-2-10 Approach: A Winning Formula for Utility Personalization
Industry Insights5 Takeaways from Accenture’s Research on Personalization