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How Utilities Can Ensure New Rate Success
Time-of-use (TOU) can be a powerful tool to incentivize load-shift from peak to off-peak time periods, reduce cross-subsidies, and empower customers to better manage their energy bills. However, transitioning customers to a new Time-of-Use rate, whether it be opt-in or opt-out, is a hurdle all on its own. Once a customer enrolls in a TOU
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