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Table Takeaways: It’s not just what you say, but how you say it
This post was originally published on FirstFuel’s website. FirstFuel is now Uplight. “If we don’t have a customer’s email, we send their bill in the mail. Even though this is considered a touchpoint, is it meaningful? What constitutes a meaningful touch?” – Utility Executive Year after year, the J.D. Power “Electric Utility Business Customer Satisfaction
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