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The Results May Surprise You: COVID-19 and Customers

The COVID-19 pandemic has affected everyone. For many utility customers this has meant lost or furloughed jobs, more time spent at home, and higher energy bills. Our recent research on utility customer engagement found that during the pandemic: 50% of customers reported an increase in home energy usage 15% of customers have postponed paying a
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By Crystal Leaver on September 28, 2020

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