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How to Make a Rate Transition a Great Customer Experience

In Uplight’s recent Rates webinar with GridX, utilities said that not one of their customers really understood what rate structure they were enrolled in while 40% of customers sort of understood their rate, 40% had no idea, and for 10% it wasn’t even a priority. This points to one of the three main challenges that
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By Alex Lopez on July 21, 2022

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