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National Grid Expands Personalization Platform to 2 Million Customers
This post was originally published on EnergySavvy’s website. EnergySavvy is now Uplight. We are excited to announce that National Grid is expanding its implementation of our Utility Customer Experience (UCX) platform. EnergySavvy’s AI-driven, end-to-end customer experience solution dramatically increased National Grid’s ability to align its low-income programs with customer needs, with initial pilots showing up
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